Consumers buy problems, furniture returns are difficult

"3·15" rights attack

In 1983, the International Consumers Union determined that March 15th of each year was the "International Consumer Rights Day." In September 1987, after the Chinese Consumers Association joined the International Consumers Union, China’s “3.15” began in 1988. After 25 years of swaying, I have to say with regret that the results have been minimal.

Many people may not know. On March 15, 1962, former US President John F. Kennedy published the "Special Address of the President on the Protection of Consumers' Interests" in the US Congress, and for the first time proposed the famous "four rights" of consumers: The right to security, the right to obtain the right information, the right to decide freely, and the right to make consumer opinions are recognized by consumer organizations around the world and serve as the most basic goal. However, from the point of view of furniture complaints, it is clear that Chinese consumers cannot be guaranteed for these four basic rights. It is reported that the theme of “3·15” in 2012 is “consumption and security”. Some netizens laughed: even the basic right to know is not there. What about security?

What is the difference in leather? Complaints please

Case: The reader “Red House Small Makeup” Complaint: In the middle of last year, I bought a set of 1+2+3 leather sofas in Dashijia Private City Jinhai Mingjia, of which 1099 yuan was single. After the result was sent to the dumbfounded, a single person had a large scar, and the back of the chair was rough, the pits were uneven, and the leather and chaise longue were not the same color. At the time of purchase, the shopping guide said that the whole set of sofas is A-grade leather, and the result is a C-grade leather on the receipt, and the merchant does not give invoices.

So with the business theory, the merchants finally evaded and finally sent a technical staff to check after a week, said that the sofa should be returned, and took photos. After a few days, the merchant said that it can be refunded, but only 200 yuan shopping vouchers can be refunded. The reader also called to continue the complaint. After a few days, the merchant said that he would refund the 300 yuan shopping voucher. After a week, he called again and said that he would send a person to fill the scar of the sofa after two months. Consumers ask if they can change the color of the skin to be consistent with others. Answer: You need to add money. After a few more days, I called again after the sale and put forward a brand-new plan. I can withdraw 300 yuan, but it is impossible. Consumers are speechless and can only say to them that you are a serious quality problem. If you don’t solve the problem properly, go to the Trade and Industry Bureau to complain about their fraud and go to the tax bureau to complain about tax evasion. They are calmly saying: it doesn’t matter. .

Reporter's investigation: The problem reflected by the red building's small makeup is true. 12315 has just been involved in the investigation and has not responded yet.

Reporter's Comments: The reporter learned from 12315 that only Guangzhou's furniture complaints exceeded 100 per month, of which more than 70% were due to product quality reasons. As for the shopping guide, but did not write on the invoice, naturally you can trust the mouth, not counted. Oh, the awful thing is that they don’t give you an invoice at all, and there is no evidence to make you complain.

Solid wood furniture? Tibetan wood panel

Case: At the end of June last year, Mr. Xia purchased a “four-piece suit” including a four-door wardrobe, a dressing table, a makeup stool and a bed at the Daxin·Xinduhui Dynasty Furniture Store. The total value was 18050 yuan. At that time, the shopping guide repeatedly said that the furniture was all solid wood furniture. In order to trust the brand, Mr. Xia placed the order and paid the deposit, and specified the site board, and also marked it with a pen. In addition, he did not worry, he also asked the shopping guide to clearly state on the order form: "Remarks: The field board is a solid wood product, such as non-solid wood components found on the site installation, unconditional return."

Two days later, the new furniture was delivered to the master room of Mr. Xia’s home. In only two or three days, there was a noticeable pungent smell in the master room. Therefore, Mr. Xia moved the bought wardrobe from the master room to the guest room. During the assembly process, the sawdust was unscrewed from the screw holes, so he suspected that the “solid wood furniture” that the purchaser called was problematic. On July 6, Mr. Xia hired a professional company to test the air in the room and found that the formaldehyde content was 0.43mg/m3, far exceeding the national standard formaldehyde limit value “≤0.10mg/m3”. Since then, Mr. Xia has negotiated with the merchants many times on the return and compensation issues. The merchants have been shoving, and Mr. Xia has slashed the new furniture and found that the solid wood furniture promised by the shopping guide has actually contained wood-based panels.

Reporter's investigation: Mr. Yin, the owner of Zhongshan Bangde's family store, admitted that the shopping guide had misled Mr. Xia's statement and was willing to return it. However, in addition to the request for return, Mr. Xia also asked for a double compensation for the amount of furniture and a health loss of 5,000 yuan for a total of 41,100 yuan.

Reporter's comment: The royal family is a more formal manufacturer, and also has a certificate of furniture and related test reports. However, “all solid wood furniture” does not mean “all solid wood furniture”. According to the “General Technical Conditions for Wooden Furniture”, solid wood furniture is divided into “all solid wood furniture”, “solid wood furniture” and “solid wood stickers”. "Face furniture", wood-based panels should belong to "comprehensive" wood furniture, so businesses should return and compensate for the loss.

Is the smell pungent? Self test

Case: Consumer Acai bought a set of furniture in Hualin Kaidi for nearly 50,000 yuan in November last year. As a result, the brand furniture tastes strong and pungent. After 3 months of ventilation, the taste remains the same. . Finally, the merchant actually replied: Our furniture is tasteful. And said that their furniture is all qualified, if you have any questions, you can go to the test and find evidence.

Reporter's investigation: The situation reflected by reader Ai Cai is true, 12315 has been involved in the investigation, waiting for the results.

Reporter's comment: Formaldehyde and benzene exceeding the standard are one of the hot spots of furniture complaints. Many merchants play a trick, for example, the choice of sheet metal is indeed environmentally friendly sheet, glue and paint are also environmentally friendly products. As a result, furniture is made, formaldehyde is exceeding the standard. In fact, this is an industry status quo - furniture produced by environmentally-friendly raw materials. Environmental protection is not always up to standard. As for the super pungent, there must be problems.

It is not surprising that the certificate is complete. This kind of thing in the market is really full of streets. No one knows whether it is true or not. Consumers have to test the quality of furniture, which is difficult. Not to mention the testing fee of about 800 yuan, moving the furniture to the testing center is a problem for the consumer, and the testing is destructive, and the consumer has to bear all the risks. And the business? You can continue to lie around and lie. Going to the court and telling it, it won’t be judged in three or five years, even if it is judged, what can it do? The law, in the eyes of unscrupulous businesses, nothing.

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