With the rapid and rapid development of the catering industry in recent years, the competition between the industry peers has become increasingly fierce, and the profits have become lower and lower. With the continuous improvement of people's living standards, the quality of service for catering enterprises and the quality of dishes have been raised. High requirements, who can take the lead in using food and beverage information to improve management, improve efficiency, control costs, improve service levels, etc., who can take the initiative in the market competition!
For restaurants and IT companies to start to move towards branding, scale, diversification and high-end development, as well as the status quo of China's hotel and catering industry, and the rapid update of information digital technology, hotels and IT companies should join hands. Establishing a large network, a large system, and a large platform to achieve low cost, high speed, and high efficiency, relying on information technology to promote the modernization of the hotel industry, so that catering enterprises can truly achieve paperless work, is the general trend.
For the customer, "The problem now is not the problem of software, but the problem of management software for the restaurant cash register." With the development of the times, new technologies and new concepts are enriching the hotel and catering industry in China. Application perspective. Informationization will become a powerful driving force to accelerate the development of the industry.
Catering information future development trend
(1) Development trend of software application field in catering industry
Use wireless technology to complete mobile ordering and mobile billing in the store to improve efficiency and service;
Intensive management trend, the application of catering software develops from the front desk to the background, from single store to chain system, business, financial data aggregation and procurement, distribution and other work between branches and regional headquarters rely on IT system to complete;
From big stores to small stores. Within 3-5 years, the catering software for restaurants has become standard, just like the POS software is also used to open small supermarkets;
Focus on customer care and customer marketing, guest relationship management and SMS platform organic combination.
(2) Technology development trend analysis technology development trend - easy to use, practical, advanced
A. The increasing popularity of wireless technology has made mobile ordering and mobile settlement possible;
B, touch screen, handwriting, voice recognition technology makes the system easier to use;
C. Bar code technology has been widely used in the management of food and beverage production;
D. IC card technology is currently widely used in VIP customer management and stored value consumption, but will be replaced by the “no card†application mode. The technology worthy of attention is the second generation ID card, electronic signature or authorized SMS;
E. SMS technology will be widely used in reservations, discounts, settlements, promotions, internal affairs and business reminders. The software front-end system will gradually converge, how to integrate and refine floor, marketing, production, cost, personnel, finance And using the wide area network to realize real-time and chain operation becomes the key to software function differentiation;
G. Internet technology will be widely used in VIP card settlement, chain distribution, decision analysis, real-time data exchange, and coordination.
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