In addition to quality problems, the disputes over the sale of building materials and furniture are also important links for consumer complaints . The delivery disputes are divided into non-time delivery, product damage during the handling process, and whether or not the “upline fee†is charged. This week, the Morning News reporter visited the home market, and also learned that the delivery time of all kinds of building materials and furniture promised a lot. So, is there a unified time for the delivery period of the home building materials market? Are there any specific service guarantees for stores and merchants?
Consumers encounter unscheduled delivery
Recently, Miss Zhang, who lives in Century New Town, has encountered the problem of merchants not delivering on time. Miss Zhang, who has worked in Beijing for many years, had her first house in the first half of this year. It was originally expected that the renovation period of the new house would be completed on June 25, and the parents who were far away from the field would be picked up early to prepare for sharing the family. . However, the scheduled sanitary products have not been delivered for a long time, and have urged communication many times. The store has repeatedly delayed delivery time due to “renovation season, more customers have to queue†or “on the road to transportâ€.
Delivery time has provisions
This week, the reporter visited the Beijing Red Star Macalline, Real Home, Jimei, Lan Jingli and other stores, made a market survey on the delivery cycle of home building materials. Flooring products and toilets for building materials, delivery time is more uniform, all delivered within 7 days. For example, Del Floor and Hong Nai Floor are all promised to deliver within 7 days; Yan Guangcai, CEO of European Flooring, introduced that the delivery period of European flooring can be delivered within 2 or 3 days after ordering, now the brand service The ability is far higher than the product, so everything is centered on consumer convenience.
In the bathroom products, Hengjie toilets promise to deliver within one week. At the same time, the clerk stressed that it will usually be delivered within 2 to 3 days. In order to ensure more abundant time and unexpected circumstances, the contract will be written within 7 days. The staff of Faenza toilets in the United States Red Gate store said, “Because it is the decoration season, we need to make an appointment one week in advance.†By visiting, the reporter also learned that the bathroom cabinets belonging to the bathroom products would take about 15 days, the clerk said. Cabinet making requires a certain period of time.
The time of the tiles is different, some 2 to 3 days, some 15 days, Dong Wei ceramics planning manager Yu Wei introduced, "There is no specific payment standard for the delayed delivery period, consumers can buy when they can Discuss with the merchants the delivery time, but there will be corresponding payment terms for the delay."
In addition, the delivery cycle of panel furniture varies greatly, some brands need 15 days, some need 30 days.
Restricted delivery time factors
For the different delivery times of similar products in home building materials, Yin Yuxin, deputy general manager of Beijing Oriental Home Furnishing Plaza, said, “Depending on the manufacturer’s production capacity, there will be different times. On the other hand, consumers can The choice of products is based on their own needs. After all, the period of house decoration is long, and the time for choosing and waiting is longer.†Shen Yaojun, vice president of Jimei Home Group, said: “The delivery time of home building materials is not uniform, and it is also related to the origin of the products. Of course, the factory in Beijing is faster than the delivery time in Guangdong. In line with the concept of serving consumers, the store will also have corresponding compensation terms. After all, consumers have disputes with merchants in the store, and influence the brand of the store. There will be some impact."
According to the analysis of the person in charge of the relevant industry association, the merchants have conflicts with the consumers in the delivery cycle. There are many reasons for this: during the peak season, there are more customers; the factory is far away, and it is inevitable that there will be unexpected situations on the road; some enterprises have just started, production Scale and management models are being improved and explored and so on. However, for whatever reason, companies can formulate reasonable service terms according to their own abilities, and promptly communicate with consumers in case of problems. Don't be afraid of problems, fear of consumer consultation or even complaints, because every communication with consumers can improve their service ability. For brands, word of mouth is productivity. For consumers, before purchasing home building materials, be sure to reserve a good renovation period. Before the order, you should communicate clearly with the merchants. If necessary, you can write important agreements into the contract to protect your legitimate interests.
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