Household items are a necessity for every family. The “sweet†of the home market naturally attracts the attention of many investors. However, the lack of standardization in the home market, the “formaldehyde door†and “quality door†that broke out at the beginning of the year made consumers more uneasy about the home market.
On the occasion of the March 15th, in the “3.15 Consumer and Safety†household consumption satisfaction survey initiated by the newspaper, more than 60% of netizens said they had experienced household consumption problems. Among them, the price fraud problem is more prominent. In addition, hydropower renovation projects and decorative materials have exceeded the standard, which has become the focus of complaints.
Price fraud accounts for the top complaint
At present, the price of furniture in the home market is four digits, which makes many consumers complain that furniture is too expensive to afford. In this household consumption satisfaction survey, users who experienced price fraud accounted for 36.27%, 33.34% suffered from production fraud, and 30.39% suffered material fraud. In price fraud, complaints suffer the most from “fictional original pricesâ€. For example, a brand's "advanced sleeping bed", the price tag indicates the original price of 16,999 yuan, the promotional price of 9999 yuan per piece, after checking the original price should be 12,999 yuan per piece.
An industry insider who asked not to be named pointed out that in order to stimulate consumption, many shopping malls have launched discount promotions. While consumers prefer discounted products, some suppliers increase the ex-factory price of furniture.
A home store manager who asked not to be named said that when buying furniture products, consumers can look for fixed products of several brands and compare the prices of these furniture. In addition, the same furniture in different stores or even different stores in the same store, the price may be different, so the shop is always the most effective weapon.
Hydropower is the easiest to be "fudged"
The results of this survey show that 40% of the complaints about the fraudulent behavior of hydropower projects during the renovation process, 24% of the complaints involving the fraudulent behavior of bricklayers, and 19% of the complaints involving design fraudulent activities. 17% of complaints accounted for by carpentry fraud. Hydropower problems have become the most vulnerable home improvement project.
Mr. Chen, who lives in Dongfang Yujing, called to report that his house has an area of ​​90 square meters. The budget for hydropower transformation was about 6,000 yuan. After the project ended, the actual price was more than 8,000 yuan, which was higher than the budget. Where is this extra money spent? Mr. Chen had no choice but to eat a boring loss. “Before signing the home improvement contract, the owner should take the initiative to ask the designer to produce the hydropower transformation drawings, and make an approximate budget for this, so that it can effectively avoid the increase in consumption during the decoration process.†Lu Fanhua Department of Graduate Professor Gong Fanshu Said to reporters.
Contaminants exceeded the standard as “hardest hitâ€
Although in recent years, people's attention to the safety and environmental protection of the home environment has increased, but complaints such as "formaldehyde door" and other household pollutants have been high. The survey results show that the decoration pollution problem is still the “hardest hit†of the quality problems of the home improvement company. The problem of decoration pollution has always been called "invisible killer", which will affect the physical well-being of the living members, and it will bring life threats seriously, which has to be highly valued. Experts suggest that if consumers encounter environmental problems such as excessive pollutants in the decoration, they can find the relevant agencies to detect the pollution and submit a report, and then they can find the decoration company to compensate.
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